RETURN & EXCHANGE POLICY

At Frequency, all purchases are considered final. We do not offer returns or refunds.

However, if your product arrives damaged or defective, we will be happy to provide an exchange.

EXCHANGE ELIGIBILITY

• Exchanges are only applicable if the product is received damaged or defective.

• The issue must be reported within 48 hours of delivery.

• Please provide clear photos/videos of the damaged product and packaging as proof.

• Products that have been used, altered, or damaged after delivery will not be eligible for exchange.

HOW TO REQUEST AN EXCHANGE

To request an exchange, email us at abc with your order number, details of the issue, and supporting photos/videos.

Once your request is reviewed and approved, we will guide you through the exchange process.

No returns. No refunds. Exchanges only for products received damaged or defective.